Tuesday, July 10, 2007

The NEW DIRTY LITTLE SECRET behind BUG FIXING...

Linden Lab is NOT about fixing bugs. Now they are about asking the Residents which bugs they really want fixed!

In today's "Meeting" for the UI Bug Triage, Torley Linden admitted openly, that BUG FIXES are done based on what the community says they want, not based on whether it's a BUG and has actually been reported with repro steps.

Of course, Benjamin Linden also stated that BUGS that are reported without repro steps are virtually ignored because Linden Employee's just don't have the time to check everything out.

Now, couple of problems as I see it. First and foremost, IF you truly want the community to be involved, you damn well should make it easier for them to be involved. You want the community to vote on every bug to be fixed or not fixed, then give the community the ABILITY to do so. Build in a polling mechanism on the Front Page of the client, PAY people to actually go and vote, but honestly, my idea, which seems to be the MOST UNPOPULAR to those doing the work is, FIX THE DAMN BUGS and don't BREAK ANYTHING in the process!

Secondly, IF LL is asking it's users to REPORT BUGS, and at the same time, saying if it's not done right they won't look at it, then I urge everyone to just STOP reporting bugs. You cannot expect the populace of Second Life to know how to write up a bug report, and yet, when they do, if it isn't right you just blow past it without a thought, is that GRATITUDE or just LAZINESS on your part?

Now I can see WHY most bugs over the years haven't gotten fixed. Linden Lab is too afraid to do their damn jobs, and so, they make up these silly policies to hide behind. Get off your lazy butts friends and do the job Uncle Philip is paying you to do! Fix Bugs without breaking something else, for crying out loud, it's not as difficult as you like to make it sound, just test test test and make sure what you are doing!

1 comment:

Tinsel Silvera said...

It was good talking with you earlier today. Where you say "Benjamin Linden also stated that BUGS that are reported without repro steps are virtually ignored because Linden Employee's just don't have the time to check everything out." I can only speak for myself but when I recently reported a bug (ghosting of prims on my land) at one point the Linden rep asked for my location so that she could come out and view for herself the situation I was reporting. I was surprised at the time since I have read in the blogs many complaints such as you are making in yours. And it wasn't for who I am or who I know because I am a six month old newbie. I will read more of your blog later at FL work.