Saturday, December 20, 2008

Good News for the Sailing Community

Linden Lab announced thru the Blog today that they are going to be opening a new Sailing area in a joint community project between Linden Lab and the United Sailing Sims Group.

This is great news, as it had been feared the USS would have to close down because of the OpenSpace fiasco.

Congratulations to Linden Lab and USS for working out a compromise!

Now, with this precedent set, let me be the first to ask, just WHO can the rest of the OpenSpace people turn to, to get Linden Lab assistance to keep their OpenSpace SIM converted to a "joint community project"? Is Linden Lab going to help every single person that got screwed or does Linden Lab only care about the "BIG MONEY" people in Second Life?

I will of course be asking Linden Lab this very question, but I doubt they will respond. As we all know, Linden Lab and the employee's that work there only talk, they don't listen, and they certainly won't answer the difficult questions put forth, so please don't expect a response.

I'm glad that Linden Lab helped out the LARGE group USS, but I'm unhappy to NOT hear of any help going out to those OpenSpace users that don't own 130 OpenSpace SIMs. Once again, Management has spoken, they care only about MONEY, not about what's fair.

I must therefore point out again, "past behaviour predicts future actions", Philip was the CEO at REALNetworks and it was run into the ground, I guess Second Life is next.

Friday, December 19, 2008

Only the Facts.....where are they?

Our "Friends" at Linden Lab have posted another blog posting, reminding the OpenSpace Community that they have until January 5th to make up their minds on the conversion.

An interesting quote from the post is this:

"and many thoughtful conversations with the community"

Before we get started lets take a look at the definition for "Conversations":

"informal interchange of thoughts, information, etc., by spoken words; oral communication between persons; talk; colloquy."

From we need to now look at what "Communication" would mean. once again we look up the deginition at

"to give or interchange thoughts, feelings, information, or the like, by writing, speaking, etc.: They communicate with each other every day."

Now that we have those definitions, let's take a close look at that quote by Jack Linden.

Jack Linden is trying to stretch the truth when he says that Linden Lab had many thoughtful conversations with the Community. The act of Conversing requires Communicating, which means as we see, the EXCHANGE of ideas, not just asking people for their feedback and then walk away and refuse to listen to the feedback and act upon it. Instead our friends at Linden Lab decided to blame the problems the OpenSpace SIMs were having on those that own OpenSpace SIMs; their paying customers!

The Failure of Linden Lab to Communicate with the OpenSpace Community has led to a flood of those in the OpenSpace Community to abandon their SIMs. The rumor is, and yes even a friend at Linden Lab chimed in, that 2000 SIMs were abandoned in November and that number has already been reached for the month of December. A friend of mine, who was a large OpenSpace SIM customer, did some math and just the 2000 abandoned SIMs in November would have made Linden Lab $1,000,000.00 a month. It's interesting to note that in this time of Economic Downturn, that Linden Lab can give up such a large revenue producer. I guess Linden Lab really doesn't need or want the Second Life Community.

Once again I must say that Linden Lab is working hard to destroy the world of Second Life. This blog posting today only goes to hurt the OpenSpace Community; not to try to heal it.

Thanks Philip, once again you and your employees are working hard to do the WRONG thing!

Come see Winterfaire!

Linden Lab announced today that WINTERFAIRE is now available for the GRAND TOUR.

This is just another way that Linden Lab is trying to keep people from talking about the mess of the OpenSpace SIMs.

As you know, our wonderful incompetent management at Linden Lab announced that the OpenSpace SIM's would be reformed and re-priced at a higher rate of course.

What Linden Lab Management failed to mention was they alone were responsible for the OpenSpace SIM mess. Linden Lab sold OpenSpace SIM's at a lower price then the regular Private SIMs and gave those that bought them 3700 PRIM Limit. the Community of Second Life quickly bought up MANY of these OpenSpace SIMs and used them as any other property. Some became Landlords, some put up Commercial property, others put a bunch of them together and raced their sailboats. It goes without saying that the OpenSpace SIMs were a hit. Unfortunately, the Management team at Linden Lab didn't like what OpenSpace owners did, and decided to blame them for the lag in the world.

The REAL story though is that Linden Lab employee's and the Management team FAILED to watch what people were doing with OpenSpace SIMs. Now, to be fair, there were RULES that were supposed to be followed when you bought an OpenSpace SIM. The problem is many didn't read the fine print and did what everyone in Second Life does, use their land to the maximum. Linden Lab employees, including the Management Team, failed to investigate the OpenSpace Community to see what people were doing. IF the Linden Lab employee's were doing their job correctly, they would have contacted those people that were breaking the rules and inform them that they can't use these OpenSpace SIMs in the manner they were.

Instead of doing the RIGHT thing, Linden Lab decided to scrap the whole program (thowing out the baby with the bath water) and RAISE the price of OpenSpace SIMs along with telling some OpenSpace SIM owners that they would have to upgrade to a regular Private Sim if they continued to use their OpenSpace SIM in the manner they were operating now.

Of course, there was an outcry by the OpenSpace Community and more then 95% of those that spoke out were against this new Police announced by Linden Lab. This got the attention of our wimp leader and CEO M Linden and he announced that the Policy wouldn't take effect until June of 2009, giving OpenSpace SIM users a reprieve of 6 months.

I would like to point out that the responsible CEO knows that he needs to lead the Company in such a way as to make a Profit. Unfortunately, M Linden is apparently not trying to do this, because in November Linden Lab lost 2000 customers and the month of December might surpass this as OpenSpace SIM owners abandon Second Life for other places like OpenLife. Instead of making a Profit, what Linden Lab has done was run off PAYING Customers.

This is a sad time in Second Life. As Linden Lab employee's brush off Customers like flies at a picnic, and the Linden Lab Management team turns a Blind Eye. I fear that Second Life will soon, instead of LATER, be closing and the Second Life Community will be left with nothing but bad memories of how Philip, Robin, Blue, M, Tim, Howard, and the rest of the Management Team FAILED them.

It's time to start looking for a new home, one place that people can check out is OpenLife. It looks like they are moving forward and making progress. They are still in BETA, but you can already purchase Land there, and a full SIM will cost you $59USD a month, that also gives you 45000 PRIMS to use.

While it's sad that Second Life is failing fast, at least we have options to turn to. There are more placed then just OpenLife, if my readers know of these, please put a URL in the comment sections so others can find a new home.

As for Linden Lab, I guess you all have finally done it, you have run Second Life into the ground and pissed off the Second Life Community. It's too bad, you had a good start, but for the past three years you have failed the Community and Second Life. Instead of listening to the Second Life Community, you merely pretended to be concerned with the Community and their problems. Linden Lab failed to realize the most important rule of running a successful business; keep your Customers happy. Instead Linden Lab did everything they could to run our Loved Second Life into the ground and Failed the Second Life Community on all sides.

I wonder just how much of this mess has been caused by Philip's idea that Second Life needed to be on the bleeding edge. There's just one problem with that philosophical ideal, eventually you run out of Blood and your creation dies.

Good Job Philip, Robin, Blue, M, Tom, Howard, and the rest of you, along with your employee's, you have not only failed to listen to your customers, you failed to keep your own creation, Second Life, along with the Second Life Community.

Thursday, December 18, 2008

Too much to say....too little space

Let's get the most current bullshit out of the way first.

Linden Lab in their infinite wisdom gave BigSpaceship, a web design company (in the most liberal of definitions) the contract to design a new and more "New Resident" friendly website. Portions of that website were unveiled on Monday and Tuesday, and it looks like a 5th graders first Web Project. You can see the Screenshots of the monstrosity here.

Second, and something that flew under the radar, mainly because I was trying to get some answers from Linden Lab employee's, is the new Community Gateway project.

When this was announced, Linden Lab said they were moving forward with this project based upon the positive response of the New Residents that entered through the Gateways. I of course asked Robin Harper to provide some hard numbers instead of these generalizations that Linden Lab likes to throw out. Robin passed my request onto Glenn Fischer, who told me the numbers were small, but still average out to be in the positive. I re-iterated to Glenn that hard numbers would be nice, especially if I was going to take a more active role in the Community Gateway program. It took nearly 5 days, but Glenn finally got back to me. NOT with those numbers as requested, but instead, passing the buck ONCE more, telling me I should contact another person if I was interested in the program and they could answer my questions.

Now, I'm not Rocket Scientist here, but I have worked in the Corporate World before. When my boss would forward me someone's email requesting specific information, I would respond to the request by providing what the customer had asked for, not by pawning them off to someone else. This is the MAJOR issue at Linden Lab. They can't do the right thing and provide HONEST information that is requested by their Customers and instead of just saying, "Those numbers aren't available", they pass you off to another uncaring employee.

Once again, we see Linden Lab pretending to practice "Customer Service" when they actual are burying their head in the sand and begging those who ask questions to go away and leave them alone.

Well, I for one am tired of listening to the lies and disrespectful tones of those at Linden Lab, therefore, I no longer will be asking Robin, Philip, Blue, Glenn, etc., for information before blogging, since all they care to do is hide their heads and disrespect their customers with the WORST Customer Service in the industry.

Now we know just why REAL Networks failed while Philip was at the helm, and as Dr. Phil is known for saying, "Past behaviour predicts future performance". Too bad for Second Life and the Residents, as we tried to build a constructive Virtual Reality, those in charge at Linden Lab are doing their gut level best to destroy it.