Tuesday, July 24, 2007

Linden Lab casts POWER DRAIN 5...

Once more unto the breech dear friends....

Today, over at Linden Lab, they once again suffered from POWER OUTAGE. Of course, I don't blame Linden Lab that the power went out, as most don't, but if you read the BLOG Comments, you will see the Community is getting a bit wiser.

8 out of 10 comments posted about the Power Outage were of the opinion that Linden Lab needs to invest in Backup Generators. Of course, I said this two weeks ago, when Linden Lab posted this very same thing, and then maybe 1 out of 10 Blog Comments thought having some type of contingency plan was a good idea. Now here we are two weeks later and the power is out again. What's different this time? Perhaps the Community is starting to realize that Linden Lab is being reactive instead of proactive. Power Problems have plagued San Francisco for a while, and most Service companies already know this and know it's prudent to their business to keep their services up and running, therefore they have backup generators; guess we shouldn't be surprised that Linden Lab isn't one of those "professional" companies.

At Linden Lab the idea is to watch which way the Community is swaying and then deal with it. Today, TWO Linden Employee's posted comments that basically stated, "It's not our fault, look at all the other websites that have been brought down by the Power Outage". Again, no one is blaming you Linden Lab for the power outage, but you apparently don't understand your own business model. Second Life IS NOT a website. Second Life is massively multi-player virtual world, where thousands of people can login and interact with one another. You (Linden Lab) don't just provide a web service, but as you claimed to the French Courts, you are a SERVICE PROVIDER, and as such, you should act in that manner. That means make certain you have contingency plans for such times; I mean more then just posting about it in the Blog. As a SERVICE PROVIDER you should have Backup Generators that will kick in as soon as Power Loss is detected and can be run for hours if need be. This way there is no interruption in your service and your customers stay happy.

I am very happy about one thing that happened in all this, the Community is finally starting to see that Linden Lab is about providing LIP SERVICE and no real action to the problems it faces. Now I just hope the Community will start to wake-up and see this is the same type of situation that we face with the GRID PERFORMANCE and BUG ISSUES. Once the Community realizes that Linden Lab is just about covering up issues, instead of really fixing them, the quicker we'll see changes at Linden Lab, and the better Second Life will be for it.

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