Saturday, August 25, 2007

Another Day...another promise

Yesterday, August 24, 2007, Ian Linden posted a Blog Entry on the Second Life Official Blog that laid out a "plan of attack" for stabilizing the Grid and fixing the bugs in Second LIfe.

While I normally would applaud this news, I remember just a few months ago that Linden Lab said much the same thing in response to the Project Open Letter. Of course, we all know just what happened after those promises were made, and therefore I must admit, I'm quite skeptical about this latest posting.

So far, Linden Lab has promised to fix things on at least 4 different occasions, only to wind up walking away from those "promises". Instead of "fixing the bugs and stabilizing the grid", Linden Lab managed to turn the "fence sitters" against the "complainers". I spoke about the dangers of doing such things in an earlier posting, and it seems that those same "fence sitters" are now arm in arm with those "complainers", as the "fence sitters" have finally seen the light and have now begun to join the chorus of the "complainers" and demanding change.

So, here we are, again, with Linden Lab saying they have a plan, and they will fix things; I wonder just how many people believe them this time around?

As for me, I am hopeful that THIS TIME Linden Lab will actually follow their plan and all of us can get back into a world that is truly wonderous, as it once was. But, I'm also leery of hearing this promise again. It's like the boy who cried wolf one too many times. Eventually no one believed him. That's how I'm feeling about Linden Lab and their "promises". So this time, I'm not saying, "let's wait and see" or "let's give them a chance". No, this time I'm saying, "We are still at war, and we need to continue to pressure Linden Lab to fix our world and the servers that run it". This time I will continue to plan our attack, and move forward with the plans we've already made. So, you Linden Lab employee's that are reading this, don't think you've got it easy now. No matter what is being said out of Linden Lab, until I see hard results, I'm still going to press forward and continue to draw attention to the dismal track record Linden Lab has in this area.

Pete Townsend says it best:

I'll tip my hat to the new constitution
Take a bow for the new revolution
Smile and grin at the change all around
Pick up my guitar and play
Just like yesterday
Then I'll get on my knees and pray
We don't get fooled again
Don't get fooled again
No, no!

Yeaaaaaaaaaaaaaaaaaaaaaaaaah!

Meet the new boss
Same as the old boss

Monday, August 20, 2007

I QUIT...and let me tell you why!

Yesterday, I announced to Blue Linden, Philip Rosedale, Robin Harper and the Second Life Mentors, that I QUIT the Volunteer Program that I had been a part of for over 4 years.

Let me explain my reasoning for this.

A few weeks ago, I was contacted by Blue Linden, who caught wind that I was upset, and possibly (not true of course) telling Residents, while acting in a Mentor Capacity, that the way to file a bug report was to contact a Linden, tell them, and leave it at that. Of course, that I the directions I gave on this BLOG and I still stand by that, and you can ready WHY I say to do that by reading this BLOG POSTING.

Anyway, Blue Linden said that I would be removed from my Mentor capacity if I didn't change my "attitude". At which I told Blue, if he wants me out, he's free to remove me. This must have caught Blue by surprise, as the next day, he asked for some time for a "chat". Blue explained that he wasn't saying I was getting kicked out, only that he's seen people who've been as upset as me and that has interfered in how THEY did their Mentoring. Of course, he had NO complaints against me, only assumed that because I am angry, that I would do the same as others have before me. I told Blue that as long as I was Mentoring, and had my MENTOR tag on, I would give the company line, whether I agreed with it or not. To which he said that was fine and all was now well.

Now, the problem I have been having while I do Mentor, is this. I have been answering more questions concerning PROBLEMS with Second Life, then with actually teaching people the basics of Second Life. Such as, "What's the deal with me looking like a girl all the time?", or "How come I couldn't login for over two hours, and how come most of my inventory is now missing?" You see, I have a real problem when New Residents want Mentors to give answers for BUGS that are plaguing our world, when Linden Lab is not willing to acknowledge those BUGS even exist, let alone to actually work on them. I have a problem with LYING to New Residents, as you must do to "speak the company line" and say they need only file a BUG REPORT and all will be fixed in due time. Like the Asset Server issue, that has been around now for THREE MONTHS and people are still missing great portions of their inventory. I guess Linden Lab believes the more BUG REPORTS we file, that will somehow magically transform the issue into being resolved and all will be well.

I signed on to be a Mentor to TEACH and give HELP to those that needed it. Not to LIE to them because Linden Lab is failing to do their jobs. So, instead of living under the Hypocrisy of the Mentor tag, I gave up something I valued greatly, because being a Mentor is no longer what it used to be, now it's just lying to the New Residents and playing Cheer Leader for a gaming company that won't accept the problems at their own doorstep.

Today I'm declaring FULL WAR on Linden Lab, and asking that every Mentor to consider what I've written here, and follow my example. It's time to show Linden Lab that we have a conscious even if they don't. It's time to exercise our "muscle" as a group, to try and FORCE change, to try and make Linden Lab see that we are sick and tired of having to LIE to Residents about how BUGS will be fixed in DUE TIME. It's time every "volunteer" take up the cause of bringing Second Life back to when it was a worth while place to spend time.

Failure to act will not bring our World back to where it once was, it will only succeed in killing it off.

Sunday, August 19, 2007

When will they listen?

It was in July I believe, perhaps June, when I said, "Give them a chance, it looks like they might be trying to change the way they do business". Well, I must admit, I WAS WRONG.

It looks that the "caring" side of Linden Lab was just a smoke screen used to silence the critics. Although, I do remember saying that if this was just a "game" they were playing, then many of those that fell for it would soon see what's going on and would come back at Linden Lab hard and fast, and it seems that day has finally arrived.

The latest from our friends at Linden Lab is they have ONCE AGAIN resolved the "Login Issues" yet, how can you resolve an issue, and then have it come back up again in 2 days? I mean, perhaps we should just stop LYING to the SL Residents and say something more appropriate like, "We've fixed the LATEST issue dealing with Logins, we hope this is the last, but in case it isn't, we'll do our best to fix those issues as they are discovered." At least saying this you are being HONEST with the SL Residents, and not claiming that you have finally fixed that annoying Login Bug, because quite frankly, you haven't. I predict that within the next week, we will see ANOTHER Login Issue post in the BLOG, unless of course, Linden Lab reads this and chooses to HIDE IT.

I guess what bothers me most about all of this, is that I at one time really sensed that the Linden Lab people were different from those other money grubbing gaming companies. I really thought, I really did, that Philip Rosedale understood the importance of keeping your Community happy and keeping things on par. Now though, the only thing I see is one GREEDY BASTARD who's only in it for the money, and damned be the SL Residents who lose anything in the world. This is a real disappointment to me too, as I once entertained Mr. Rosedale in a friends home, in Slate. We talked for 30 minutes at least, but I guess those were the early years, before GREED took over, and he was just trying to fool us to his truest intentions.

Fool me once, shame on you, Fool me Twice, Shame on me

Thursday, August 9, 2007

American Red Cross is being SUED...

Sorry for going OFF-ROAD today, but something this despicable needs to be pointed out.

While reading Slashdot (also referred to as /.) I found this:



This is the MOST ridiculous action I've ever seen. While I may not appreciate how Linden Lab is taking care of Second Life, at least they have not sued someone dying from cancer for using the Second Life name without adding TM to it.

I strongly urge everyone that reads this BLOG (all 5 of you) to contact Johnson and Johnson and file a strong complaint and to STOP using or BUYING all Johnson and Johnson products until and unless Johnson and Johnson drops this outrageous lawsuit! Also, contact EVERYONE you know and tell them to contact Johnson and Johnson as well.

We now return to our regularly scheduled rants of Linden Lab and Second Life.

Wednesday, August 8, 2007

The REAL problem of Second Life?

Once again, from the Official Second Life Blog:

Second Life Logins Temporarily Disabled

[10:27 AM Pacific on 08/08/07]

Second Life is experiencing issues related to network connectivity at one of our co-location facilities. Logins to Second Life have been temporarily disabled. Our Server Team is working to resolve this as soon as possible. We will post further information as it becomes available. Thank you for your patience and we apologize for any inconvenience.

Once again the GRID has failed, this time the blame apparently falls at the feet of the Co-Location facility where the SL SIMs and Servers are kept. Let's for the sake of sanity, assume this is TRUE, and that is a big assumption anymore, and look at HOW this could be avoided.

Linden Lab uses a co-location (known as co-lo) because they don't have the facility or resources to run their own Network. Many other companies do this, and it's a normal business practice that I have no problem with. The PROBLEM though, is when you rely on a SINGLE co-lo for EVERYTHING that has to do with your business, when that co-lo has issues, your whole business has issues.

Second Life, the Virtual World, is THE ONLY thing that Linden Lab currently has as a revenue source. It would seem, to this logically thinking person, that putting all your revenue producing servers in one location would be a bad idea. Eventually your customers will get tired of hearing about how this co-lo is really to blame for your problems and will go to "greener pastures", and your world, which is really OUR WORLD, will die.

Considering how Linden Lab has dealt with other issues as important as this one, is no real surprise to me. Linden Lab has shown time and again, their main interest isn't the Virtual World, or the satisfaction of the Residents of that Virtual World, no, Linden Lab main concern is MONEY. As long as we Residents continue to support Second Life, hence Linden Lab, they make money. No matter if the world is UP or DOWN, Linden Lab continues to make money. Now, if Linden Lab were as "caring" as Philip Rosedale continues to say, they would see how the world being OFFLINE effects the Residents and would, when this downtime was not scheduled, make some form of rebate available to the Residents that are paying for the privilege of being a Resident in the world of Second Life. It's interesting really, if you go back over the past year, and look at all the unscheduled DOWNTIME that Second Life has had, ONCE has Linden Lab given the Residents of Second Life a discount or offered then a refund for this DOWNTIME.

There are many of the Second Life fanboi's that will say, "Downtime like this ISN'T the fault of Linden Lab, so why should they offer a refund or rebate for it?" Remember though, Second Life is the property of Linden Lab. Linden Lab makes ALL the decisions about Second Life, such as where it will be co-lo'd. Because of Linden Lab poor decision making, Second Life is down, and because of that, their Residents LOSE money. Linden Lab continues to make MONEY when Second Life is down, as Linden Lab continues to collect from the premium accounts. Since Linden Lab is the overseer of the Second Life World, they are ultimately responsible for it's UPTIME and DOWNTIME.

Now again, Philip Rosedale, has on MANY occasions claimed that Linden Lab is deeply concerned about the Residents of Second Life, and for their satisfaction of the world. IF this is a true statement, why then has Linden Lab never offered a rebate or refund to the premium account holder when there is unscheduled downtime of the Second Life world? Growing up, my father taught me a very valuable lesson, "Saying your sorry is easy, showing your sorry is hard". It's easy to claim you care about a group of people or about their satisfaction, but if all you do is SAY it, it's just empty words.

Finally, we get to THE PROBLEM of Second Life; EMPTY WORDS. For the past year (or more) Linden Lab has done nothing but say how they care, how they were going to address the issues of Second Life and how the Residents were important to them. Where are the actions that PROVE these words? I guess I've been dancing around this point since I brought this BLOG into existence, hoping against hope that Uncle Philip would wake up and see that EMPTY WORDS are nothing. It hasn't happened, and it apparently never will. Here's the PROBLEM of Second Life, the owner, creator, and decision maker, doesn't care. He says one thing and does another. His words have absolutely NO MEANING and are as EMPTY as the Second Life world is right now, during another unscheduled DOWNTIME. Second Life won't get fixed until the man who claims to care about it, really does care about it and the Residents.

I for one am tired of empty words, lies, and false promises, and more so, I'm tired of hearing them day in and day out. What will it take to get this man, Uncle Philip, to understand we no longer want to HEAR his empty words and empty promises, we want ACTION? I'm encouraged that Cristiano Midnight is apparently back on the scene and ready to take up the fight again. I'm encouraged that more and more Residents of Second Life are starting to stand up and voice their outrage. I'm encouraged that people who once were standing side-by-side with Linden Lab are now seeing the transgressions of Linden Lab and speaking out against them. I'm encouraged that many are taking their first steps on the trail of a thousand miles.

The problem of Second Life has been exposed, and it's time, we as Residents demand change. We don't want to hear more words or promises, we want to see changes. We want our WORLD back, stable and fixed.

As Linden Lab says: "Your World, Your Imagination". Now I say, "Your World, FIGHT to make it right!"

Friday, August 3, 2007

Comments are closed....so are their minds

It seems that once again our "friends" at Linden Lab have decided they don't need to listen to the Community of Residents, as they have closed comments on MOST Blog Entries. The only Blog Entries that are opened are those that are trivial (at best) or are mere propaganda. Such as the VOICE is Live announcement or Torley's recent Blog Entry of how the wonderful Bug Squashers have fixed the SNAPSHOT bug.

I made the comment some ago, that the Second Life Community wouldn't be fooled for long, and it appears that has come true. If you read through the Blog Comments concerning the "Voice is Live" announcement, you will have seen what I did, that only about 5 Residents were in favor for the coming of Voice, while all the others have decided Voice is a bad thing, for one reason or another. Only a few months ago, that number would have probably been reversed, so what has changed? Well, like I said, the Second Life Community has finally woke up to what has been going on.

Perhaps it was this past weekend where it took more then 48 hours to fix a problem that had severely handicapped all the Second Life Residents, or perhaps it is the recent closing of the Blog Comments, but whatever the reason, the Second Life Community seems to have finally awoke from their long slumber.

Now that the Second Life Community has begun to wake, perhaps Uncle Philip and Aunt Robin will take a hard long look at what we have all been saying, "Give us our world back, fixed!" Of course, Uncle Philip might continue to believe that these "boisterous" Residents are merely a small number, as he believed before, so I think the thing to do is give Uncle Philip and Aunt Robin an email to let them know just how many of us are tired of the constant happy-happy propaganda coming out of Linden Lab. I suggest everyone send Philip and Robin an email with the subject of "We aren't going to take it" and a body with just your Second Life name included. I'm they will understand completely what it means.

A thousand mile trek begins with just one step; will you take it?

Thursday, August 2, 2007

You have a VOICE in Second Life...

Today Linden Lab proudly announced that VOICE is now LIVE in Second Life. The Official Second Life Blog has a quasi-FAQ posted that is primarily there to quell the many voices of dissent and once again quiet the FENCE SITTERS.

One particularly interesting point being made in the FAQ is:

Voice is hosted on separate servers. Many Residents have expressed concern and confusion as to why voice would be released when Second Life periodically has performance issues. Voice is intentionally designed to run on systems completely independent from Second Life as not to impair performance.

Of course, while this MAY be true (you never know anymore with Linden Lab), what Linden Lab fails to mention is how the VOICE will effect the BANDWIDTH of all Residents of Second Life. While I may choose not to use the Voice Function, everyone else that does will be adding more and more bandwidth congestion to the GRID, which will cause more LAG and PACKETLOSS for everyone, not just the users of the Voice Function. Of course, Linden Lab fails to mention this, since of course they have no answer to this problem. If you haven't noticed, Linden Lab has (at least they say they have) addressed the BUG issues (read past BLOG comments to understand why this isn't as true as Linden Lab wants it to be) and has started to address Server Issues (we hope) after this past weekend, but NO WHERE do they say they are even considering the LAG and PACKETLOSS issues. I wonder just how much packetloss and lag it will take before Linden Lab pulls VOICE?

Let me be perfectly clear, I am ALL for improving the Second Life experience, but NOT at the expense of the current Second Life experience. Adding an enhancement should not adversely effect the Residents of Second Life. When an Enhancement is added to Second Life, that Enhancement should be tested thoroughly of course, but also, it should be closely examined to see what other systems it might adversely effect, and before the Enhancement is added, those systems being adversely effected should be strengthened so the Enhancement doesn't ADD to the woes of the Second Life Resident. This is of course where Linden Lab fails miserably, and continues to do so to this day.

You may have a Voice in Second Life today, but just how long will that Voice last? Does anyone remember WINDLIGHT?