Instead of posting my comment, as our friends do with everyone else, I found my comment "moderated" and "waiting for approval". Just in case someone that reads this doesn't understand what that means, it's simple, "We have chosen to practice CENSORSHIP because we are an 'OPEN and TRANSPARENT' company".
I do find it a bit bemusing that Robin Harper "harps" on this idea that Linden Lab is a very open and transparent company, one that prides itself on their communication with their Customers, but at the same time, chooses to only respond to those that are blowing sunshine up their skirts. I'm sure we can all agree that ANY company that says they are "OPEN and TRANSPARENT" surely is speaking only in terms of those that agree with them, NOT with those that might disagree with them.
Quite frankly, this isn't such a shock to me, considering how much "manure" the Linden Lab people have been tossing out on the Blogs recently. Tell you what, let's just review some things about the Linden Lab "OPEN and TRANSPARENT" communications and company.
First, this should have been good news, Linden Lab announces a "Initiative" to tackle the Asset Server Issues. It SHOULD have been good news, but it was also 9 months too late. Not only that, but since their announcement, well, that's all there's been. No other communication from the "open and transparent" Linden Lab.
Second, Linden Lab and IBM announce they are working together. Linden Lab chooses to state that IBM will be helping "stabilize" the grid, while IBM says something completely different. When confronted at an OPEN MEETING in Second Life as to what the real truth was, Linden Lab employee's state, "The press release speaks for itself and is quite clear". That's the "OPEN and TRANSPARENT" communication we've come to love from Linden Lab.
Third, Linden Lab chooses to HIDE a bug, rather then publicly announce it so their Customers in Second Life would be able to take steps to correct the issue. Almost one month ago, there was a very strange bug, that when a Resident would bulk upload images, some of those images wouldn't actually upload, instead a random image (from someplace not identified by Linden Lab) would be put in it's place. While there was a SMALL Blog Posting concerning this, it was on the FRONT PAGE of the BLOG site for only 3 hours, and 99% of the Residents in Second Life were unaware or ever made aware of this. When I suggested that perhaps Linden Lab might choose to make more people aware of this issue by posting a MOTD (Message of the Day), well, of course, it didn't happen, once again showing just how "OPEN and TRANSPARENT" Linden Lab is.
Fourth, Linden Lab posts a Blog Comment concerning Graphic Cards and the Frame Rates one should expect to see. Of course, they arrived at their numbers in the usual smoke and mirrors manner, and didn't actually rely on say their Customers to see what REAL Frame Rates were being actualized. Once again the "OPEN and TRANSPARENT" Linden Lab is at it again!
Well, since Linden Lab is being so "OPEN and TRANSPARENT", I was thinking, perhaps they could answer a few questions for us all. So here goes Uncle Philip and Aunty Robin, let's just see how "OPEN and TRANSPARENT" you are:
1). IF Linden Lab really does care about the best interest of the Community Residents, why did it take them 8 MONTHS before setting out to tackle the Asset Server Problems?
2). IF Linden Lab really does care about the best interest of the Community Residents, why is it there is a way to recover LOST ITEMS but they choose NOT to help the Residents with this?
3). IF Linden Lab really does care about the best interest of the Community Residents, why have they continued to add enhancements to Second Life, when 90% of the Residents have voiced the opinion that BUGS are more important then Enhancements?
4). IF Linden Lab really does care about the best interest of the Community Residents, why haven’t the Community Residents been kept up-to-date concerning major bug issues such as the Asset Server problems, the Teleporting Issues, the LAG and PACKETLOSS issues?
5). IF Linden Lab really does care about the best interest of the Community Residents, why does Linden Lab choose to speak “inaccuracies” instead of telling the plain truth? Example, IBM and Linden Lab press release. Linden Lab tells the Community IBM is here to help with the Stability of the Grid, IBM says that “Stability of performance” will come when the UI is standardized. At meetings with Linden Employee’s, Linden Employee’s REFUSE to clarify the meanings of these two completely different statements and merely say, “The press release is clear enough”.
6). IF Linden Lab really does care about the best interest of the Community Residents, WHY do they insist that ALL bug reports being filed MUST have re-producable steps or they won’t be worked on?
7). IF Linden Lab really does care about the best interest of the Community Residents, WHY are volunteers told they must answer questions according to “the company line” even when the “company line” is quite false?
8). IF Linden Lab really does care about the best interest of the Community Residents, WHY are certain players (FIC) given preferential treatment over others? Examples: What is the wait time for an Island and why can a certain player order an island and see it in action in two days? IF LINDEN LAND is NOT to be sold to Community Residents, how did Angel Leviathan suddenly become the owner of 1/3 of Kissling Land when it was “Linden” owned? IF there IS no way to recover items that are lost, HOW did Kona Linden recover my lost item AFTER I wrote to Robin and Robin told Kona to go do it?
9). IF Linden Lab really does care about the best interest of the Community Residents, WHY do they hold in-world “Office Hours” and then leave questions un-answered that are asked at those same “Office Hours”?
10). IF Linden Lab really does care about the best interest of the Community Residents, WHY is it that 90% of the people in-world now think that Linden Lab Support is laughable at best, and NON-EXISTENT most of the time?
Feel free to NOT answer any or ALL of these questions, as I’m sure once again you will be the “open and transparent” company you strive so hard to be, and the one we all know you to be.