Wednesday, February 13, 2008

Bugs with re-producable steps....

A while ago, I posted on the fact that in an open meeting in Second Life that Benjamen Linden stated, "If the Bug Report doesn't have re-producable steps, then we won't even look at it."

At that time I was incensed, and I still am, by this philosophy of the Bug Squashing team, that they don't work on problems where there's NOT an easy fix.

Two weeks ago, I was kind enough to bring to Linden Lab attention, that there is a rather annoying bug on their website, specifically in the area of trying to send money to your PayPal account. The bug is simple that if you incorrectly type in your email address either in the first email address field or the second email address field, the next page you get says that the AMOUNT is not correct, not the address field that it should say. Being an ex-coder and HTML person myself, I know that this problem is quite easy to correct. Here we are though, TWO Weeks later, and the same problem still exists.

Apparently no longer does Linden Lab NOT work on issues without re-producable steps, they also don't work on issues that have re-producable steps. Just what does the Bug Squashing team spend its time doing these days? The so-called "fix" for the Asset Server problems still have left thousands of people without their items retrieved (myself included), their extra code to help find the Teleport Issue apparently hasn't turned up anything as more and more people complain about getting caught in the Teleport Loop.

Instead of commissioning some new initiative to have the "Top 10 Builders" in Second Life provide SIMs with Roads, Railways and other NOT NEEDED infrastructure, Linden Lab should be commissioning their own people to resolve the two problems that have plagued Second Life for more then a year!

Just WHEN will Linden Lab get around to fixing (and I mean completely) the Asset Server Issues and the Teleporting Issues. Months ago they announced initiatives that dealt with both of these, but those that announced the initiatives have grown strangely quiet. Apparently these two issues are just too hard for the current Linden Lab staff to fix.

So, once again we must ask: Just why was Cory fired? Was it the SMART thing to do, to release the ONE person that knew Second Life inside and out? Was it wise to let go one of the most passionate people that dealt with Second Life? Is it wise that Linden Lab is being run by a man that thinks to fix bugs means to slow down and stagnate, therefore our vision isn't on fixing bugs?

It really does seem to be getting worse by the week in Second Life. More people are reporting more and more problems, the Comments on the Blogs continue to ring with people asking for fixes, and Philip Rosedale and Robin Harper continue to lie, and worse yet, continue to NOT listen to their customers.

God Help Us, Cory can't!

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